Terms & Conditions | الشروط والأحكام

• The vehicle owner is responsible for ensuring that the vehicle is properly parked in the designated parking space before requesting the service. • The customer must provide accurate vehicle information, including the plate number, parking location, and contact details. • Service will commence only after successful payment confirmation. • The service provider is authorized to move the vehicle only within the parking facility when necessary for operational purposes related to the service. • Please remove all valuable or personal belongings from the vehicle before requesting the service. The service provider is not responsible for any lost or damaged personal items. • Any existing scratches, dents, paint defects, or pre-existing damage remain the sole responsibility of the vehicle owner. • The service provider shall not be liable for any mechanical, electrical, or electronic failures unrelated to the car wash service. • The customer is responsible for ensuring that all windows, doors, the sunroof, and the trunk are completely closed before the service begins. • The service provider reserves the right to refuse service if the vehicle's condition may damage equipment or pose a safety risk to personnel. • Service completion times are estimates and may vary depending on workload, weather conditions, or operational requirements. • Customers may track the status of their request through the Order Tracking Service after payment. • A notification will be sent once the vehicle has been cleaned and is ready for collection. • No refunds will be issued once the washing service has commenced, except where the service cannot be completed due to reasons attributable to the service provider. • By placing an order, the customer acknowledges and accepts these Terms & Conditions.